This role is part of the IT Operations, who are responsible for: • Maintaining our IT services and ensuring they remain operational, performant, supported, fit-for-purpose and meeting the needs of our end users • As IT subject matter experts, contributing to the design and development of new products and services • Improving user experience in our systems and processes • Proactively maintaining our IT service portfolio and reducing technical debt There are a number of different teams within IT Operations, aligned to specific user needs / services. Each IT service team will have a number of different services that form the service offering to end users. The DevOps Engineering Manager leads a team of development operations engineers that support the development and operation of software through tools, environments and practices. Some of the core services that you will lead on with your team is as follows (but not limited to, as business requirements evolve / change): • Electronic Medical Record (EMR) • Trust Integration Engine (TIE) – connecting clinical systems, messaging and data • Data Warehouse • Internal developed applications You will have experience leading teams that develop and run services, with experience in with web, development, database and integration technologies (example: APIs). You will have an understanding for service management environments, covering incident, problem, change and release management activities. You will ensure that: • development operations remain responsive to customer needs • adequate reporting and service standards are met for your specific services • all release management activities are communicated and managed, with appropriate governance • a programme of continual service improvement is put in place across the wider development operations function You will put people at the heart of everything you do – with a relentless focus on user experience and ensuring all our user needs are met across sites at Moorfields Eye Hospital NHS Foundation Trust. At Moorfields, we provide more than just an excellent career and great colleagues to work with. We also offer: • Salary including High-Cost Area Supplement • Opportunity to join the NHS Pension Scheme • Free 24/7 independent counselling service • Learning and development opportunities • Easy and quick transport links • A range of attractive benefits and discounts • Access to Blue Light Card and other NHS Discount Schemes • Free Pilates classes • Full support and training to develop your skills • Flexible working friendly organisation And so much more! To see the full range of benefits we offer please see our Moorfields benefits document. Leadership • Provide leadership and direction to the service, including the wider directorate and business teams • Mentor, coach and line manage the Development Operations service (including managed services) - developing their skills and capabilities to meet the needs of the organisation and healthcare partners, as well as building on existing recruiting capabilities to address new needs or skill gaps Availability and capacity management • Create and be responsible for Development Operations policy and strategy for service and capacity management, and the implementation of required changes • Responsibility for ensuring the Development Operations standards and procedures are met across multiple service teams and managed service providers, identifying capacity issues, interdependencies, stipulating the required changes and instigating these. Development process optimisation • Set the strategy and manage resource allocation for development programmes • Work with client functions to establish business requirements and identify, propose, initiate and lead these programmes Financial management • Understand how to balance cost versus value • Consider the impact of user needs • Budget authority and report on the financial delivery of your services (pay and non-pay) • Monitor cost and budget for your services (pay and non-pay) and know how and when to escalate issues Information Security • Demonstrate in-depth knowledge of information security • Design, quality review and quality assure solutions and services with security controls embedded, specifically engineered with mitigation of security threats as a core feature Modern standards approach • • Demonstrate a strong understanding of the most appropriate modern standards and practices, and how they are applied • • Coach and guide others in these standards Programming and build • Collaborate with others when necessary to review specifications • Use the agreed specifications to design, code, test and document programs or scripts of medium-to-high complexity, using the right standards and tools Prototyping • Use a variety of prototyping methods • Share best practice and coach others • Look at strategic service design end to end Relationship management • Influence stakeholders and manage relationships effectively • Build long-term strategic relationships • Facilitate and deliver business outcomes. Service focus • See the bigger picture and investigate how to get the best out of the underlying services to support the organisations’ strategic objectives and business priorities Service reporting • You can use your data analytics skills to enhance business performance Service support • You can identify, locate and fix faults Strategic thinking • Define strategies and policies across the IT Operations teams and provide guidance to others on working in the strategic context • Evaluate current strategies to ensure business requirements are being met and exceeded where possible • Create, develop and maintain operating procedures and policies for Development Operations, and contribute to the development of enterprise-wide policies and operating procedures (where they span multiple teams) • Ensure alignment of operating procedures and policies in-line with national, sector (ICS) and industry best practice – where it makes sense to do so Systems design • Design systems characterised by medium-high levels of risk, impact, and business or technical complexity • Select appropriate design standards, methods and tools, and ensure they are applied effectively • Review the systems designs of others to ensure the selection of appropriate technology, efficient use of resources and integration of multiple systems and technology Systems integration • Define the integration build • Co-ordinate build activities across systems • Understand how to undertake and support integration testing activities User focus • Collaborate with user researchers and can represent users internally • Explain the difference between user needs and the desires of the user • Champion user research to focus on all users • Prioritise and define approaches to understand the user story, guiding others in doing so • Offer recommendations on the best tools and methods to use Community of Practice • Develop and maintain a network of professionals to enable continuous learning and a community which can share, learn, and keep up to date on the application landscape. Other Duties: • Participate in the on-call service • Deputise for the IT Senior Management Team as required • Occasional work may be required outside of core business hours to support major projects / programmes • All other reasonable requests This advert closes on Sunday 5 May 2024